93ck Privacy Policy

1 Introduction

93ck (https://93ck.app) is a trusted online gaming platform in Bangladesh. We believe every user's privacy is a fundamental right. This Privacy Policy gives you a complete picture of how 93ck collects your personal data, what it is used for, how long it is retained, and how it is kept secure.

This Privacy Policy applies to all services on the 93ck platform — from browsing the website to creating an account, playing games, and making deposits and withdrawals. By using our platform, you agree to this Privacy Policy, so please take a moment to read it carefully.

We may update this Privacy Policy from time to time. If significant changes are made, you will be notified by email or platform notification. You can always check the "Last Updated" date at the top of the page to see when changes were last made.

2 What information we collect

93ck only collects the information needed to provide its services. We never ask for data that is not necessary. The types of information we collect are described below:

Personal identification information:

• Full name (as provided at registration)
• Date of Birth (for age verification)
• Mobile number
• Email Address
• Current address (for KYC verification)
• National ID or passport number (where applicable)

Financial Information:

• BKash/Nagad/Rocket number (for transactions)
• Deposit & Withdrawal History
• Transaction date and amount

Technical Information (automatically collected):

• IP Address & Device Information
• Browser type and version
• Login time and gaming session data
• Cookies & Local Storage Data

3 Purpose of Data Collection

93ck uses your information only for specific, legitimate purposes. Data is never used beyond those purposes. The main ones are:

93ck also uses your information to:

• For providing customer support services.
• To keep you informed about new promotions and bonuses (you can opt out at any time).
• To personalize your experience on the platform.
• To comply with legal obligations.

4 Information Sharing & Third Parties

93ck never sells, rents, or commercially transfers your personal data. However, information may be shared in the following limited circumstances:

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket only receive the information necessary to process a transaction.
• Game Provider: Our game partners receive only session and wallet data — never personally identifiable information.
• KYC Provider: Authorized third-party companies verify specific information for identity verification purposes.
• Legal Authorities: Data may be disclosed as required by law in response to a court order or government investigation.
• Fraud Prevention: Information may be disclosed to regulatory authorities in connection with money laundering or fraud investigations.

5 Cookies & Tracking Technologies

93ck uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

Types of cookies we use:

• Essential Cookies: Used to maintain login sessions and ensure security. Disabling these cookies will prevent the website from functioning properly.
• Functional Cookies: To remember your preferences, such as language settings.
• Analytics cookies: To understand which pages are used most frequently (anonymous data).

You can disable non-essential cookies at any time through your browser settings, though some features may become limited as a result.

6 Data Security Measures

To protect your privacy, 93ck has put in place both technical and organizational safeguards:

• 256-bit SSL/TLS encryption: All communication between the website and our servers is encrypted.
• Firewall Protection: Advanced firewall protection against DDoS attacks and unauthorized access.
• Two-Factor Authentication (2FA): Optional 2FA for added account security.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Staff Training: Only authorized personnel are permitted to access user data.
• Data Minimization: No unnecessary data is collected or stored.

7 Data Retention Period

93ck does not retain your data beyond what is necessary. However, certain information must be kept for defined periods due to legal obligations:

• Account Information: For the duration the account is active, and for 5 years after it is closed.
• Transaction history: A minimum of 5 years, as required by anti-money laundering laws.
• KYC Documents: Up to 5 years after account closure.
• Log files: Up to 90 days for security purposes.
• Cookie Data: Session cookies are automatically deleted when the browser is closed.

After the designated period, data is securely deleted or anonymized.

8 Your Rights

You have several important rights regarding your personal data, all of which 93ck respects:

To exercise any of these rights, contact our support team. We will respond to your request within 30 days.

9 Protection of Minors' Data

93ck is strictly for users aged 18 and above. We do not knowingly collect data from minors. Age is verified at registration, and KYC documents may be requested in cases where there is doubt.

If a parent or guardian discovers that their minor child has created an account on 93ck, please contact our support team immediately. We will close the account and delete all associated data.

10 International Data Transfers

As an international platform, 93ck may process your data on servers located in different countries. Regardless of where your data travels, this Privacy Policy applies with equal force.

For international data transfers, we ensure:

• Adequate data protection laws are in place in the destination country.
• Standard Contractual Clauses (SCCs) are used where required.
• A separate agreement is in place with each data processor.

11 Privacy Policy Updates

This privacy policy may be updated due to business needs, legal changes, or technological developments. If changes are made:

• The "Last Updated" date at the top of the page will reflect the change.
• You will be notified at your registered email address whenever significant changes are made.
• You will be notified via a banner or pop-up notice on the platform.

Continued use of the platform after any changes will be considered your acceptance of the updated Privacy Policy. We recommend checking this page regularly.

12 Contact us

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week
• Language: Support available in Bengali and English

We aim to respond to your request within 30 days of receiving it. If a matter requires more time, we will keep you informed.